Screen Shot 2018-12-18 at 3.33.45 PM.png
 
 

AI Counselor

Objective 

The use of AI is expanding beyond task-oriented interactions into those that are imprecise, abstract and emotional. This project is broken into two interrelated parts that examine CUI + AI from different perspectives. For both parts 1 and 2, we are considering the poetics of interaction through form-color, type, transition, speed, etc.

PART 1: Client and AI visualization

PART 2: AI and Counselor

Solution

kai is a grief mediator that stimulates conversations to allow individuals to vocalize, support, and reflect on their feelings of grief.

C U R A I is a grief assistant for counselors to support them by keeping track of patient records and progress, and easing the process of note taking.

Purpose/Mission

Develop an AI grief mediator that maintains strict data privacy, builds trust, and connects humans.

 

Project

2018, Interaction design

Client

Carnegie Mellon University, Communication Design

Team

Josh LeFevre, Anukriti Kedia, Tilo Krüger

Duration:

2 parts over 6 weeks

Tools

After Effects, Illustrator, Photoshop, Physical prototyping, Laser cutter, Wood, Acrylic, U.S. Census data, Allegheny County data, and Excel

My role:

Design strategist, Storyteller, Researcher

 
 
Dash@4x-8.png

Key features

 
 
 
  • Listening and talking AI

  • AI data privacy

  • Data transfer

  • Trust

  • Care

  • Responsiveness

  • Qualitative data tracking and evaluation (lexical, concordance, sentiment)

  • Qualitative Data visualization

  • kai visualization

  • Data platform

 
 

Part 1: client + AI visualization

Dash@4x-8.png

high-level process

coming soon

 

During this three week part, we focused on developing an AI that demonstrates trust and caring through the script and visualizations uses. You can see the final concept in the video above. We used the metaphor or grief as the base for the orb, the materiality of water as the texture, to voice of a caring computer, the color as the link of grief and calm.

We see humans as an important part of the healing process personally and through secondary research. We also recognize Human Resources are limited and many individuals turn to AI for help before humans, such as in China.

So, we designed kai to help bridge that gap as a mediator.

Part 1: Final Presentation

*See Medium documentation for more details.

 
 

Part 2: AI + counselor

Dash@4x-8.png

High-level Process

coming soon

 
 

So, who is kai mediating between? We envisioned that this product will work in conjunction with a human counselor. We used the same conventions of data privacy that counselors used on private non-wifi/cloud connected servers. Hence, the need for the kiosk to act as the data transfer point.

kai works in conjunction with CURAI to visualize the data and insights that kai and counselor record during their various sessions. We leveraged the convention of venograms and qualitative data analysis.

Part 2: Final Presentation

*See Medium documentation for more details.

 
 

00

Reflection + Next Steps + My role

 

Reflection

This project pushed my understanding and idea of ethics around data and the human-AI connection. I enjoyed workin on this because it could be a real product and we are in discussion with some from computer science to develop and test this concept in the near future.

The challenge of qualitative data anises proved and interesting idea that we did not shy away from and resulted in a unique and helpful framework for counselors. Based on our user testing with counselors we received quotes like “when will this be on the market?” and “this is the best tool a counselor could hope for instead of digging through piles of paper or text forms.”

Next steps

  1. Code kai

  2. Test will real people

  3. Build data rich click-through and expand our user testing

  4. market feasibility analysis

My role

  • Data collection

  • Data evaluation

  • Design implementation strategy

  • AI storytelling

  • Concept development